🛡️ Buyer & Seller Protection

Shikilia protects both parties in every transaction. Here's how.

For Buyers

Your money is safe until you confirm delivery

When you pay into escrow, your funds are held securely by Shikilia. The seller cannot access them until you scan the delivery QR code and confirm the item matches the description.

✅ Full refund if item never arrives
✅ Dispute resolution if item is not as described
✅ 24-hour protection window

For Sellers

Payment is guaranteed before you ship

Once a buyer pays into escrow, the funds are locked. You get proof of payment before dispatching the item.

✅ No fake payment screenshots
✅ No cancelled orders after shipping
✅ Instant payout on delivery confirmation

Dispute Resolution Process

If something goes wrong, either party can raise a dispute. Our team reviews evidence from both sides and makes a fair ruling within 24-48 hours.

To raise a dispute, send: DISPUTE [transaction_id] [reason]: [description] via WhatsApp.

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